VIN provides the most accurate results
Easy, Fast & Customer-Friendly Returns for All Products
Email sales@partsmb.com or call 800-670-1150 with your order number and reason for return.
›We'll review your request and issue a Return Merchandise Authorization number if approved.
›Pack the part securely in its original packaging with the RMA number clearly marked on the box.
›Once received and inspected, your refund is processed to your original payment method within 5–10 business days.
If you received the wrong part due to a PartsMB fulfillment error, we will cover return shipping and send the correct item at no additional charge. Contact us immediately at sales@partsmb.com or 800-670-1150 with your order number and a photo of the part received.
If your part arrives visibly damaged, do not discard the packaging. Document the damage with photos before accepting or opening the shipment whenever possible. Concealed damage must be reported to PartsMB within 48 hours of delivery. We will file a carrier claim on your behalf and arrange a replacement or refund once the claim is resolved.
Return requests must be initiated within 30 days of the original purchase date. We are unable to accept returns or issue refunds after this period has closed, regardless of circumstance.
Once a part has been installed, it is no longer eligible for return. Always confirm compatibility with your vehicle's VIN before installation. Our team is happy to help verify fitment before you start — call us at 800-670-1150.
Packages returned without a valid Return Merchandise Authorization number will be refused at our facility and returned to sender at the customer's expense. Always contact us first to initiate your return.
Contact our support team at sales@partsmb.com or call 800-670-1150 with your order number and the reason for your return. We'll review your request and issue an RMA number if your return is approved. Do not ship anything back before receiving your RMA.
Yes, as long as the part is unused, uninstalled, in its original packaging, and the return is initiated within 30 days of purchase. A restocking fee of up to 20% may apply. Return shipping is the customer's responsibility for orders placed in error.
Electrical components such as sensors, control modules, and ECUs can be damaged by electrostatic discharge or brief installation attempts without any visible signs. Because we cannot verify their condition after leaving our facility, all electrical part sales are final. Please confirm compatibility carefully before ordering.
Once we receive and inspect your returned part, refunds are processed within 5–10 business days to your original payment method. You'll receive a confirmation email when the refund has been issued. Processing times may vary depending on your bank or card provider.
If PartsMB shipped the wrong part, contact us immediately at sales@partsmb.com or 800-670-1150 with your order number and a photo of the part you received. We'll cover return shipping and send the correct part at no additional charge.
Yes. If you'd prefer an exchange for a different part rather than a refund, let us know when you contact us to initiate your return. We'll do our best to process an exchange if the correct part is in stock. Price differences will be charged or refunded accordingly.
