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Please read these terms carefully before using our website and services.
A core charge is a refundable deposit added to the price of certain remanufactured or rebuilt parts. It incentivizes customers to return their old, worn part — known as the "core" — so it can be remanufactured and reused. This process reduces waste and keeps remanufactured part costs lower for everyone.
Common parts that carry a core charge include alternators, starters, power steering pumps, brake calipers, water pumps, turbochargers, and fuel injectors. The core charge amount varies by part and is clearly displayed on the product page and at checkout.
Remove your old part after installing the new one. Keep it intact — do not disassemble or damage it.
›Contact us at sales@partsmb.com or 800-670-1150 to request a Core Return Authorization within 30 days of purchase.
›Pack the old part securely and ship it back using the provided return instructions. Include your RMA number.
›Once the core is received and inspected, your core charge refund is issued to your original payment method.
Core returns must be initiated within 30 days of your purchase date. We are unable to accept core returns or issue refunds after this window has closed, regardless of circumstance.
The core charge is a deposit collected at checkout and is separate from the price of the part itself. It is fully refunded upon return of an acceptable core. If you do not return a core, the deposit is forfeited.
Cores shipped back without a valid Return Merchandise Authorization number will be refused and returned to sender at the customer's expense. Always contact us first to initiate your core return.
The part you ordered is remanufactured and requires a rebuildable "core" to be recycled back into the supply chain. The core charge is a fully refundable deposit — you get it back when you return your old part in acceptable condition within 30 days.
If you do not return a core within 30 days, the core charge deposit is forfeited. We are unable to issue a refund without a core return. If you believe there are extenuating circumstances, contact us at sales@partsmb.com and we'll do our best to assist.
Once we receive and inspect your core, refunds are processed within 5–10 business days. You'll receive a confirmation email when the refund has been issued. Processing times may vary depending on your bank or card issuer.
Yes — if you already have the old part removed and want to send it back before or during installation of the new part, that's fine. Just contact us to get your RMA number and return instructions first.
No. Core charges only apply to remanufactured or rebuilt parts where the old unit can be recycled. New OEM and new aftermarket parts typically do not carry a core charge. If a core charge applies to your order, it will be clearly shown on the product page and at checkout.
Unfortunately, core charges are non-refundable on all international orders. The cost and complexity of international return shipping makes core recovery impractical. This policy is displayed on the product page and at checkout before purchase.
