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Shipping Information

Fast, Secure & Reliable Delivery for All Auto Parts


📦
Same Day Shipping In-stock orders before 2PM EST
🚚
Free Standard Shipping On all orders over $150
🌎
Ships to All 50 States + International available
🔍
Real-Time Tracking Provided on every order

📋 Order Processing Timeline

1

Order Placed

Confirmation email sent immediately with full order summary and details.

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2

Verified & Packed

Parts verified and packed. In-Stock Orders before 2PM EST ship same business day.

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3

Tracking Issued

Tracking number emailed and visible in your My Account dashboard.

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4

Delivered

Carrier delivers to your door. Signature required for high value/freight orders.

📌 Shipping Policies

⚙️

Oversized & Freight Parts

  • Parts over 70 lbs or exceeding size limits ship via LTL freight carriers.
  • Freight quotes provided at checkout or emailed upon request.
  • Valid phone required — carrier calls to schedule delivery window.
  • Includes: engines, transmissions, axles, subframes, and large body panels.
⚗️

Hazardous Materials

  • Batteries, aerosols, and fluids are classified as hazmat by carriers.
  • Air shipping unavailable for hazmat items — ground only.
  • Applies to most chemicals, solvents, and automotive paint products.
  • Hazmat surcharges per carrier regulations will appear at checkout.
🌐

International Shipping

  • We ship to over 200 countries and territories worldwide.
  • Customs duties, import fees, and VAT are buyer's sole responsibility.
  • Core charges are non-refundable on all international orders.
  • Some emissions-regulated parts are restricted from export.
📦

Packaging & Inspection

  • Fragile components (sensors, mirrors, glass) are double-boxed.
  • Inspect your shipment carefully upon delivery before accepting.
  • Document any carrier damage with photos before signing.
  • Concealed damage must be reported within 48 hours of delivery.

⚠️ Important Notices

⚠️

Holiday & Peak Season Delays

Carrier delays are common during major holidays (Thanksgiving, Christmas, New Year's). We recommend ordering at least 5–7 business days ahead during these periods. PartsMB is not responsible for carrier-caused delays.

ℹ️

P.O. Box Limitations

UPS and FedEx do not deliver to P.O. Boxes. Please enter a physical street address at checkout. USPS Priority Mail orders (AK/HI/PR) may ship to P.O. Boxes for eligible, non-oversized items.

📍

Address Accuracy Is Your Responsibility

Verify your shipping address before submitting. Packages cannot be rerouted once in transit. Carrier address correction fees will be billed to the customer. PartsMB assumes no liability for orders shipped to incorrectly entered addresses.

❓ Frequently Asked Questions

If your order hasn't shipped yet, contact us immediately at sales@partsmb.com or call 800-670-1150. Once a tracking number has been assigned, rerouting may not be possible and carrier fees will apply.

Carriers can take up to 24 hours to scan new shipments into their system. If your tracking shows no updates after 48 hours from your shipment confirmation, contact our team and we'll open a carrier inquiry.

Yes, we ship to APO/FPO via USPS Priority Mail. Delivery is typically 7–21 days. Oversized, hazmat, and freight items are not eligible for military address shipments. Standard ground rates apply.

If tracking shows no movement for 5+ business days, we'll file a carrier claim on your behalf. Once confirmed lost, we'll ship a replacement or issue a full refund — your choice. Claims typically resolve within 5–10 business days.

No. The free shipping promotion applies to standard UPS/FedEx ground shipments only. Freight, oversized, and hazmat items are excluded and quoted separately at checkout regardless of order total.

Shipping upgrades can sometimes be accommodated if the order has not yet been picked and packed. Contact us immediately at 800-670-1150. We cannot guarantee upgrades will be applied before your order ships.